What we work in
The Business Process Framework eTOM (enhanced Telecom Operations Map) developed by the TM Forum is a recognized standard to represent all processes in the business of telecom operators regardless of particularities or products of each client. Optare Solutions leverages this widespread process map to clearly define work areas in which we are experts: Customer Order Management, Service Management, Resource Order Management and Suppliers & Partners and Regulatory Processes Management.
The main activities of Optare Solutions focus on:
Customer Order Management
- Order data capture through web interfaces
- Order validation of customer credit, product eligibility, network availability, service inventory, etc.
- Order decomposition and distribution to service management systems
Service Management
- Service Order Management integrating COTS and bespoke products
- Service Inventory Management including product to service catalogue mappings and service instance inventory
- Service Problem Management assisting and automating issue diagnostics and resolution using process driven platforms
Resource Order Management
- Resource Inventory Management
- Resource Order Management
Suppliers & Partners and Regulatory Processes Management
- Suppliers/Partners Requisition Management like logistics or external messaging
- Service Partners Monitoring and reporting of KPIs & SLAs of managed services
- Local Loop Unbundling (LLU) & Wholesale Line Rental (WLR) process orchestration and messaging
- Number Portability (NP) processes orchestration and integration with service order management
Click here to read about our main references of this kind of solutions
